Terms and conditions
Villa L’Orange Bali – Terms & Conditions
By clicking “I agree with the terms and conditions” shown on the Villa L’Orange request booking / request special offer / any other contact and payment forms, I hereby agree that:
a.) the person filling out the form is an authorized user of the credit card ( or other payment option ) used for the future transaction;
b.) no refunds shall apply for any bar/restaurant bills paid by credit card ( or other payment option ) after items have already been consumed;
c.) the following terms and conditions shall apply if booking one of our villas.
1.) Booking. To request and secure a booking, Villa L’Orange Bali requires a completed request booking form after which you ( the client/guest ) shall be provided with the necessary information regarding your request, payment options and/or deposits. A booking is accepted and confirmed upon you receiving our invoice and Villa L’Orange Bali receiving the necessary deposit or full payment. Before or after your booking is confirmed, Villa L’Orange Bali reserves the right to decline any booking at its discretion; and upon such, Villa L’Orange Bali shall be liable to refund the deposit or full amount of the payment.
If a booking is cancelled by reasons outside the control of Villa L’Orange Bali, eg. an act of natural disaster, an act of terrorism, or an act of fraud, or an act of a legal incapacity on the part of our company to deliver, Villa L’Orange Bali shall be liable to refund the necessary amount of payment to you ( the client/guest ). The booking is between Villa L’Orange Bali and the client, being the person named on the booking form and no other person. The contract/booking, including all matters arising from it, is subject to Indonesian law and the exclusive jurisdiction of the Indonesian Courts.
No employee, contractor or sub-contractor of Villa L’Orange Bali other than the owner and/or manager with the acceptance of the owner has the authority to vary or omit any of these terms or promise any discount or refund.
2.) Payment & Deposit. A deposit of 30% of the rental amount must be received by Villa L’Orange Bali within ten (10) working days after the relevant invoice and payment instructions have been given to the client/guest. If a deposit is not received within this time, the booking will be cancelled. If a deposit is not received within this time, it is within the discretion of the owner/manager to cancel the booking.
Final payment is required 30 days prior to arrival by Bank transfer in Euro’s or USD.
If the balance payment is not received by the due date, the owner/manager reserves the right to cancel the booking and retain the client’s deposit.
In the case of bookings made 30 days prior to arrival, full payment is required within ten (10) working days, or on arrival by credit card (Visa, Master Card, American Express etc), or cash in Euro’s or USD, if less than two (2) working days, whichever comes first.
3.) Cancellation. If the reservation is cancelled 60 days or more prior to arrival, deposits will be refunded in full minus 20% which is considered as a handling fee.
Reservations cancelled less than 30 days prior to arrival are subject to a complete forfeiture of deposit to compensate The Management for the time and effort involved in making a booking and to compensate the owner for the loss of other potential bookings that have been turned down once a booking has been confirmed.
Notice of cancellation must be received by The Management in writing.
4.) Booking Amendments. If you wish to change your booking in any way, you must contact us as soon as possible and we will accommodate your request to the best of our ability and availability. Extra charges may apply.
5.) Substitution of a Client. If any member of the party is prevented from travelling because of any reason, Villa L’Orange Bali may accept (at its discretion) a transfer of the booking to another suitable person provided that written notice is given at least 7 days prior to the arrival date.
No fees will be imposed by us for this change PROVIDED THAT Villa L’Orange Bali shall not be liable for any increases in costs relating to services not directly provided by us (eg., Air- travel re- ticketing, insurance, baggage surcharge, etc.).
6.) Surcharges. Villa L’Orange Bali reserves the right to change the booking costs to take account of the following items: Fluctuations in currency exchange rates which adversely affect our costs, an increase in Government taxes on our goods or services we provide, including an increase in the cost of fuel.
Villa L’Orange Bali will not be liable for any excess air-travel charges, airport charges and increases in scheduled air-fares (where applicable).
7.) Insurance. You ( the client/guest ) agree to take out appropriate travel insurance necessary or mandatory for the trip. The client agrees that it is mandatory that this travel insurance covers adequate personal accident, medical, evacuation and repatriation expenses, as well as cancellation, curtailment, loss of personal effects and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the client. Clients, together with their personal property including baggage, are at all times solely at their own risk and responsibility. Clients are wholly responsible for arranging their own insurance. When purchasing insurance, the client is responsible to ensure that there are no exclusion clauses limiting protection for the type of activities in their trip.
8.) Passport, Visa and Vaccinations. It is the responsibility of the client to be in possession of a valid passport (minimum of 6 months remaining before expiry), visa permits, inoculations and preventative medicines as may be required for the duration of the trip. Information about these matters or related items is given in good faith but without responsibility on the part of Villa L’Orange Bali.
9.) Responsibility. The client acknowledges that participating in any trips not organised by Villa L’Orange Bali requires a degree of flexibility, and understands that the itinerary of a trip, accommodation and modes of transport are subject to change without prior notice due to circumstances. Villa L’Orange Bali will not be held liable for any injury including death, damage, loss, financial loss, delay or irregularity that may occur due to the behaviour of these third parties hired by you ( the client/guest ).
Villa L’Orange Bali will not accept responsibility or liability for any client who contravenes any law or regulation of Bali/Indonesia. No employee, contractor, sub-contractor, servant or agent of Villa L’Orange Bali has authority to vary these conditions. This agreement is governed by the laws of Indonesia.
10.) Expectations. Villa L’Orange Bali does its utmost to ensure you a rewarding and enjoyable experience during your stay. In the case where we offer coaching and guiding, we also endeavour to provide you with the best possible learning experience. We understand that expectations vary greatly from person to person, however, we cannot guarantee to meet all the expectations of the various people. By agreeing to these terms and conditions you accept that Villa L’Orange Bali will not be held liable if our trips/guides do not meet your particular expectations. This includes, IF you hire a third party company and is not limited to, meeting your expectations regarding the quality or quantity of the activities and places that you attend or the quality or quantity of coaching and guiding, the quality or type of third party accommodation, the standard or type of third party transportation, the style of third party trip leadership and organization, and the extent of your improvement in any activities.
11.) Dangers. Travelling with Villa L’Orange around the places of Bali may involve risks above and beyond those encountered on a more conventional holiday. The safety of roads and standard of driving practices may also be lower in some of these regions relative to what you are accustomed to. Although we do our outmost to ensure that our drivers adhere to local driving laws and drive carefully and safely, we cannot guarantee your safety while driving with us and Villa L’Orange Bali will not be held liable for any loss resulting from road accidents that occur during your travels with us as long as the implied accident is not caused by Villa L’Orange Bali personnel.
By agreeing to these terms and conditions you accept the risks outlined in the above paragraphs and fully assume the risks of travelling with Villa L’Orange Bali. You agree to release Villa L’Orange Bali from any liabilities connected to these risks.
12.) Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreement (hereafter the “Release Agreement”) By agreeing to this release agreement you will waive certain legal rights, including the right to sue. Please read carefully!
To: Villa L’Orange Bali (Rudi Gianto, owner Villa L’Orange Bali), and its directors, officers, employees, agents, representatives, servants, independent contractors, subcontractors, representatives, sponsors, successors and assigns (all of whom are hereafter collectively referred to as “the RELEASEES”).
Assumption of Risk: I, the client am aware that surfing and any other activities requested by me and offered by Villa L’Orange Bali involve the risk of injury including death. I am aware that there is a risk of negligence by Villa L’Orange Bali and/or the trip operator, including the failure by Villa L’Orange Bali and/or the trip operator to safeguard or protect me from or warn me of the risks, dangers and hazards of activities including road travel, flights by Amphibian Seaplane, surfing, boating, and water sports. I freely accept and fully assume all risks, dangers and hazards associated with participating in a trip to Villa L’Orange Bali and the possibility of loss, personal injury or death resulting therefrom.
In consideration of booking a trip to Villa L’Orange Bali I hereby agree as follows:
1) To waive any and all claims that I have or may in the future have against the RELEASEES and to release the RELEASEES from any and all liability for any loss, damage, expense or injury including death, that I may suffer or that my next-of-kin may suffer as a result of a trip to Villa L’Orange Bali due to any cause whatsoever, including negligence, breach of a duty of care, on the part of the RELEASEES, and further including the failure on the part of the RELEASEES to safeguard or protect me from or warn me of the risks, dangers and hazards of participating in a trip to Villa L’Orange Bali.
2) To hold harmless and indemnify the RELEASEES from any and all liability for any property damage or personal injury including death to any third party resulting from my participation in a trip to Villa L’Orange Bali;
3) This Release Agreement shall be effective and binding upon my heirs, next-of- kin, executors, administrators, assigns and representatives, in the event of my death or incapacity;
4) This Release Agreement and any rights, duties and obligations as between the parties to this Release Agreement shall be governed by and interpreted solely in accordance with the laws of Indonesia and no other jurisdiction; and
5) Any litigation involving the parties to this Release Agreement shall be brought solely within Indonesia and shall be within the exclusive jurisdiction of the Courts of Indonesia.